Policy on Returns and Exchanges

1. Pack all the items in a box or envelope, depending on what type you received the item in. Items bought as sets must be returned in sets. Items must be in the same unused condition as you received them.
2. Fill in the return request form attached to the order.
3. Include a copy your packingslip or invoice in your package.
4. Send the package to this address, which is our main company:
ProGroom, 6888 County Road 344, Navasota, TX 77868
5. After you have sent the package, please inform us of that by sending an email to weshop@groomersdayout.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items within 30 calendar days from the date of receiving their items. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

Rules on returning and exchanging Items with discovered defects:
All returned merchandise must be unworn, unused, has no pet hair and in original condition with all original tags attached. Groomers Day Out has the right to refuse return of any merchandise that we determine does not meet these requirements. Damage product/s from you or your pet is not returnable! If an item is returned used or damaged, it will be subject to a partial or no refund.

Sale items, promotional items, clearance items and custom orders are not returnable and thus all sales of this type of merchandise are final.

Original shipping and handling costs are not refundable and customer is responsible for all shipping and handling costs associated with merchandise return or exchange, unless customer received the item damaged. At the time of return, you may specify your preference for either (1) receiving a credit in your original form of payment or (2) exchanging the returned merchandise.

Customers are required to let us know of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to us, and their consumer properties, factory labels, and ready-for-sale condition are preserved.