Policy on Returns and Exchanges
ProGroom, 6888 County Road 344, Navasota, TX 77868
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items within
30 calendar days from the date of receiving their items. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
Rules on returning and exchanging Items with discovered defects:
All returned merchandise must be unworn, unused, has no pet hair and in original condition with all original tags attached. Groomers Day Out has the right to refuse return of any merchandise that we determine does not meet these requirements. Damage product/s from you or your pet is not returnable! If an item is returned used or damaged, it will be subject to a partial or no refund.
Sale items, promotional items, clearance items and custom orders are not returnable and thus all sales of this type of merchandise are final.
Original shipping and handling costs are not refundable and customer is responsible for all shipping and handling costs associated with merchandise return or exchange, unless customer received the item damaged. At the time of return, you may specify your preference for either (1) receiving a credit in your original form of payment or (2) exchanging the returned merchandise.
Customers are required to let us know of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to us, and their consumer properties, factory labels, and ready-for-sale condition are preserved.